Problem:

The CSV file downloaded from XTRF includes strange symbols.

Cause: Encoding issues

Solution: Select the correct encoding while opening the file

The default encoding for CSV files exported from XTRF is UTF-8. However, you can change it in Configuration menu → General Configuration → Settings → Defaults tab. Scroll down to the Files section and select the desired encoding from the Default Encoding of CSV Files (Export) drop-down list.

To check how to change the encoding in the application you use to open CSV files, please refer to their corresponding documentation.

1 Problem:
2 Cause: Encoding issues
3 Solution: Select the correct encoding while opening the file

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Problem:

Cause: Encoding issues

Solution: Select the correct encoding while opening the file

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