Locale: Activating Target Languages in your Zendesk instance

Owned by Damian Rozmiarkowski
Last updated: Sept 18, 2024
3 min read

Introduction

The Locale platform offers a dynamic and flexible environment to automate and simplify the translation process. With our unique Lang Connector you can effortlessly integrate your Zendesk instance to facilitate the automatic extraction and processing of content for translation within your existing workflows. Whether you rely on a Translation Management System (TMS), Machine Translation (MT) engine, or dedicated human translators, our solution makes it easier than ever to ensure accurate and efficient translations. Experience a new era in translation automation, where linguistic barriers are effortlessly overcome, and your global support and communication efforts are enhanced.

What you will need to get started

The admin login information with access to the Admin Console for your Zendesk instance.

Note: If you do not possess the correct credentials to access this information, please contact your system administrator or your Zendesk representative. Locale does not have access to this nor do we provide this information.

Adding Target Languages to Zendesk

Before starting the localization of your content, it’s important to ensure that the correct and necessary languages are enabled in your Zendesk instance. To do this, take a look at the steps below:

  1. Start by accessing your Zendesk instance with your admin username and password.

  2. Navigate to the Guide Admin section.

Lang Config 001.png

  1. And from the menu options on the left side, select Settings → Language Settings. First ensure that the languages below are correct and needed for your localization projects. If not, select the option to Add new language.

    1. Note that the specific language variant for the source and target languages in your Zendesk instance will also need to be selected in the Locale instance.

Lang Config 002.png

  1. This will enable you to select the language from the drop down, and enter a unique title for your Help Page in the necessary language.

  1. Once you have selected all of the necessary languages and entered the Help Center title name, select Save in the top right corner.

  1. Once you have added the language(s) needed for your projects, you are now ready to Locale: Adding the Zendesk Connector to your Locale instance or Locale: Creating a Locale project with the Zendesk Connector.