XTRF Self-Service Manager is an online assistant that helps you manage the business and administrative side of your relationship with XTRF.

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In the SSM, you can, among other things:

• check your license, instance, and API call details.

• inspect suspicious resource access attempts.

• request trainings, integrations, and trials.

• increase your OnCloud storage quota.

For details, see the Explore XTRF SSM section below.

To access the XTRF Self-Service Manager for the first time, perform the following steps:

1. Open the SSM page via this link: https://ssm.xtrf.eu/.
   If you have already logged in, the SSM main page will open immediately.

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2. Click the Log in with new (XTM Cloud) Jira account button. 

3. Enter the credentials you use to log in to the XTRF Application Support page.

4. Click the Proceed to SSM button in the center of the screen. You will be directed to the Self-Service Manager main page.

License Package

In this card, you can check your current license plan, the number of licensed users, your support status, and the amount of onCloud space available.

Your XTRF Contact

In this card, you can check your manager’s name and e-mail address.

Ask us about

In this card, you can request personalized online training and a license upgrade or downgrade.

You will also find the links to the XTRF Knowledge base and XTRF Academy here.

Javadoc API documentation for macro development

In this card, you can download the latest set of tools and documentation for developing macros for XTRF:

1. Click the Review the terms in order to download version* link.

2. Read the disclaimer.

3. Select the Agreement checkbox.

4. Click the Agree and download button.

API calls for current and previous month

In this card, you can:

• check and compare the number of API calls performed during the last two months.

• download the displayed chart in SVG, PNG or CSV formats by clicking the icon in the top right-hand corner.

• display a detailed report for last month’s API calls by clicking the Show details in the top right-hand corner.

Content Security Policy violations

This card is displayed if XTRF has registered resource access attempts that violate our Content Security Policy.

Here you can check who made a suspicious attempt to access your content and when. For more detailed information about the listed violations, click the Click here for more details link.

Marketplace

The Marketplace card offers an array of optional features that can be enabled or unlocked for a trial period. Each request is processed individually.

In this card, you can request the following:

• Trials for the optional features, such as:

  • Branding.

  • Budget codes.

  • Smart Connectors.

  • A test instance.

• Trials for the following CAT Tool integrations:

  • XTM Cloud.

  • memoQ.

  • Phrase.

  • Trados Studio.

• A customized document template.

On-cloud-specific sections

On-premise-specific sections