Reset your Client Portal password

If you have forgotten your password for the Client Portal or want to reset your password for security reasons, perform the following steps:

1. Open your Client Portal sign-in page.
   
   

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2. Click the Having trouble signing in? button.

3. Enter your e-mail and click the Send Password Reset E-mail button.
   
   

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   You will shortly receive an e-mail with the XTRF password reset subject.

4. Click the I want to reset my XTRF password link.
   
   

    

5. Enter your new password in the field.
   
   
   

    

6. Click the Change Password button. Now, you can sign in using your new password.