Simplify the management of your Intercom Online Help articles with Locale. Unleash the power of simplicity in translation with designed to optimize project managers' efforts, this connector synchronizes published Intercom Online Help Articles and your dedicated translation systems seamlessly. Watch as your articles can automatically undergo automated localization steps to either MT engines, TMS systems, or directly to your LSP or translation agency, freeing your team to focus on strategy and growth.

1. The Login link for Locale.

   1. Note: This is provided to you by your Intercom account manager, support team, or contact person. If you are unsure of this information, please contact your system administrator or your Intercom representative.

2. User login information for both your Locale instance, and your Intercom instance.

   1. A trial account of Locale can also be taken for free by going to locale.to and selecting the Get Started button.

At the time of this publication (August 2023) the Intercom Help Center Connector supports the following content.

• Published content from the articles and collections sections of your Intercom Help Center instance. These can includes published pieces which are part of a collection, or are stand alone articles.

• Draft content will not be accessed for translation.

At the time of this publication (August 2023) there are the following limitations on the side of Intercom.

• When adding new languages for multi-lingual support to your Intercom Help Center, it is necessary to first add these languages in the Settings tab, as well as manually enter a Page Title under Settings → Content → Header Content section.

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• This content cannot and will not be translated by a Locale project; see below and in our article on Creating an Intercom Help Center localization project

• Settings → Content → Welcome Message: This section contains default text provided by Intercom and cannot be accessed by Locale for translation. This means, if the text fields are left empty in your Intercom instance, they will automatically be populated with content such as “Advice and answers from the [Company Name] Team”.

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• This content is automatically generated by Intercom though the source is not known as this is not done by Locale or Lang Connector.

At the time of this publication (August 2023) there are the following limitations on the side of Locale.

• To enable content for translation into different languages in your Intercom Help Center, it’s necessary to first add these languages under the Articles → Settings → General section.

• As mentioned above, when adding new languages to your Intercom Help Center, the text field under Settings → Content → Header for Page Title must be manually populated with content. Otherwise, this language cannot be successfully added and saved in the Intercom instance, which means Locale cannot process the translation request.

After configuring the Intercom connector to your Locale instance, you are ready to create an advanced translation project in Locale which contains a bit more functionality and translation options than the basic workflow.

1. Start by selecting the source and target languages for your project, and select Add Project.

Note: the target languages must also be enabled in the Article settings of your Intercom Help Center instance for the translations to be properly processed. If you have not done this already and need some help, see our article on Locale: Adding languages to your Intercom Help Center instance or Prerequisites & limitations for the Intercom Help Center Connector.

2. Locale will automatically connect to your Intercom Help Center instance, and perform an analysis on the content that needs to be translated.

3. Once the content has been analyzed, Locale will display the number of words and segments which require translation.

4. Choose the Push Content button in the top right corner of the page to choose the translation resource you’d like to use: TMS, Contact Person, or MT engine. (Our example shows translation with MT) and push the content for translation.

5. Locale will automatically begin the translation process according to the selected translation resource, and show the In Progress status.

6. When the translations are complete, Locale will update the status with the Complete status indicator, and place all of the translated content back into your Intercom Help Center articles.

7. For more information on project creation options, see our article on Locale: Creating an Intercom Help Center localization project – advanced.