LQA report – most common issues & troubleshooting
- 1 Introduction
- 2 Issue description & Solution
- 2.1 Sometimes the LQA score in the UI and the score in the generated report differ by 0.01%
- 2.2 The LQA report does not generate at all
- 2.3 The LQA report is generated, but contains no errors, and its score is 100%, despite LQA errors having been added in the LQA step and the segments having been confirmed
- 2.4 LQA reports are downloaded with an error from a file, by a particular user, in the XTM Cloud UI
Introduction
This article helps troubleshoot issues involving the generation of LQA reports.
Before reading the article below, make sure you have a good understanding of the mechanism and the prerequisites for generating the Linguist (evaluative) LQA report, which are described in detail in this dedicated article: Two types of LQA report - description and use case! |
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Issue description & Solution
Sometimes the LQA score in the UI and the score in the generated report differ by 0.01%
Solution: This is a well-known phenomenon but there is no plan to address it soon.
The LQA report does not generate at all
Solution: Such a situation might occur for a couple of reasons:
Ensure that the Yes, save results in user record LQA option is enabled in the Workflow editor, for the step in which LQA evaluation is to be performed.
Ensure that the LQA-preceding step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
Ensure that the very LQA step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
Ensure that both linguists (Translator and LQA reviewer) stay assigned to the relevant steps after finishing the LQA step. If either of them are missing at that time, the LQA report will not be generated.