XTM Knowledge Base

🍓 Translation memory (TM)

• How to add tags to TMX files

• How to manage a translation memory (TM) in XTM Cloud

• How to import a translation memory (TM) into XTM Cloud

• How to export a translation memory (TM) from XTM Cloud

• How to create and apply a TM penalty profile

• Translation memory (TM) – most common issues & troubleshooting

• Reindex of translation memory (TM) & terminology

• New language vs. language variant

• TMX attributes applicable during TM import & export

• Cross-file repetitions and TM matching

• XLIFF:doc status

• Translation memory (TM): Frequently Asked Questions (FAQ)

• Best Practices for Importing a Translation Memory (TM)

• How to Determine the Origin of a Particular Translation Memory (TM) Match in a File

• What should I do if the Approve TM option has not worked?

• Translation memory (TM) matching and its expected behavior

• TM Export: Frequently Asked Questions (FAQ)

• TM Import: Frequently Asked Questions (FAQ)

• How do I save Raw Machine Translation (MT) Matches in the TM?

• Why is the message “This TM entry has been changed and no longer meets the criteria to be qualified as a match” displayed in the metadata for the TM entry for a particular segment in XTM Workbench?

• TMX Format for Source Files & Multilingual TMX Target Files

🥝 Terminology

• How to extract terminology from projects

• How to import terminology into XTM Cloud

• How to manage terminology in XTM Cloud

• How to export terminology from XTM Cloud

• Terms & Metadata

• Terminology extraction mechanism

• What are stopwords?

• Stemming

• Why are terms not highlighted in XTM Workbench?

• Highlighting forbidden terms in XTM Workbench

• Best Practices for Importing a Terminology

• Terminology: Frequently Asked Questions (FAQ)

• How to create and apply a Term penalty profile

• All about TermWeb – XTM integration

🍍 Machine translation (MT)

• How to enable and set up machine translation (MT)

• Machine translation (MT) – most common issues & troubleshooting

• Accessing machine translation (MT) performance data/calculating costs based on EDC

• How to configure Service Account Key for Google Auto ML Project?

• DeepL Translator: Plain/Polite feature for Japanese

• How to Set Up a Project to Start and Finish Automatically

• Machine translation (MT): Frequently Asked Questions (FAQ)

• How to solve an issue involving different API endpoints in Microsoft MT

• DeepL: Problem synchronizing data during MT connection

• How to use DeepL Glossaries

• Custom MT

• OpenAI GPT MT integration

• AI-driven auto-placement of inline tags in machine-translated (MT) text

🍐 XTM UI

• How to create a dashboard

• How to generate target & pseudo target

• How to configure and use smart filters

• How to set custom language combinations in XTM Cloud

• How to create tags and tag groups

• How to customize file download settings

• Target generation – most common issues & troubleshooting

• Logging into XTM Cloud – most common issues & troubleshooting

• How to find basic contact details (URL, company name, project name)?

• System overview (linguist account)

• System overview (administrator/project manager account)

• How to enable and configure Chat/Query management module (QMM)

• How to set up automatic time tracking in projects

• Customizing the XTM Cloud login page

• Why am I unable to Start my Project in the XTM Cloud UI?

• XTM Cloud Workflow: Difference between "Rollback" and Moving Back by Selecting an Arrow Button

• Weighted Word Count (WWC)

• Working with Video Preview in XTM Cloud

• Subject matter factors

• How to manage reference material (reference files)

• How to update source text segments in XTM Cloud

🍋 LQA & QA

• How to perform LQA

• How to perform a QA (Quality Assurance) check for a file

• How to create a QA (Quality Assurance) profile and apply it to a project

• Types of LQA report – description and use case

• Multi-project LQA report

• LQA feature

• MS Word Spellchecker – most common issues & troubleshooting

• LQA report – most common issues & troubleshooting

• List of XTM languages for which there is no spellchecker

• Regular expressions (regex) in a QA profile

• Linguistic Quality Assessment (LQA): Frequently Asked Questions (FAQ)

• QA (Quality Assurance): Frequently Asked Questions (FAQ)

• Quality Assurance (QA) grammar checker

• All about Xbench

🍒 File processing

• How to create a filter template in the XTM Cloud UI and apply it to a project

• How can a source file be processed and what are configuration levels?

• How to request a new configuration or change to an existing one

• How to ensure the correct structure of an XML source file

• How to configure plurals in XTM Cloud

• How does the extraction of segments in MS Office files work (Word, Excel, PowerPoint)?

• A step-by-step description of project analysis

• What affects the time that the project analysis takes?

• Segment ID images

• File size limitations: XTM Cloud UI & API

• Translating PDF Source Files in XTM Cloud

• How to Exclude Particular Text from Being Translated

• Handling a Password-Secured Excel file Generated from XTM Cloud

• How XLIFF/XLF Files are Handled as Source Files in XTM Cloud

• File download and upload options

• File processing: Frequently Asked Questions (FAQ)

• How to extract text in a specific font color for translation (MS Office)

• ICU plurals syntax in XTM Cloud

XTM Workbench

• How to enable and set up alternative translations

• How to enable Anonymization

• How to set length limits for a translation

• How to set shortcuts in XTM Workbench

• How to change basic settings in XTM Workbench

• How to change direction of a fragment of text in Workbench

• How to enable and apply auto-inserted inline tags

• XTM Workbench – most common issues & troubleshooting

• Locked segments – most common issues & troubleshooting

• How to obtain XTM Workbench URL (XTM Workbench instance ID)

• Issues involving WebSockets

• What is the default XTM Workbench session expiration time and how can it be changed?

• Merging/unmerging segments in XTM Workbench

• How to lock segments in XTM Workbench with pre-processing

• Why are Some Segments Recognized as Non-Translatable?

• Text direction marks

• How to create and use segment filter profiles

• Transition Marks in the XTM Cloud Workflow

• How to customize the docked panel in XTM Workbench

Adobe InDesign

• Adobe InDesign – most common issues & troubleshooting

• Uploading preview files for InDesign projects

• Using LiveLink with the InDesign server

• Adobe InDesign integration

Offline translation

• How to translate offline (using XLIFF files)

• Restrictions and good practices when dealing with XLIFF and multi XLIFF files in offline translation

• Translating offline with TIPP

Aligning

• How to align translated documents

• Aligning – most common issues & troubleshooting

• Aligning feature

Costs & Metrics

• How to check a project word count

• How to check a cost estimate and generate a purchase order

• How to create a rate card for a linguist

• How to enable and set up manual time tracking in projects

• Costs generation – most common issues & troubleshooting

• Costs & Metrics reports – most common issues & troubleshooting

• How is wordcount calculated in XTM Cloud?

• Costs & Metrics reports

• About Metrics

• What to do if a report is failing to generate for several projects?

• Importing rate cards – procedure and template

• XTM Costs module – basics

• Costs & Metrics reports: Frequently Asked Questions (FAQ)

• What is Minimal Price Padding?

XTM Visual Mode

• How to translate in XTM Visual Mode

• XTM Visual Mode (Visual Editor) – most common issues & troubleshooting

Subcontracting

• How to make custom workflow step names visible for subcontractors (LSP)

• The difference in the view of filter – Modification: Any updates to target, status or comments

• What can and cannot the LSP do in a subcontracted project?

• Subcontracting: Frequently Asked Questions (FAQ)

Email notifications

• Email notifications – most common issues & troubleshooting

• How do email notifications work in XTM Cloud?

• Email notifications – the XTM Cloud UI setup

• How to set up email notifications about project deadlines

Useful tips

• How to use browser's developer tools (Dev Tools)

• How to diagnose performance issues

• What information should you supply to XTM International Support if you want to report a bug?

• How to create multiple separate teams within one XTM Cloud instance

• How to Arrange a Project Review

• Importing users into XTM Cloud – guidelines

• Displaying user information in XTM Cloud

• Why am I unable to edit target languages in an existing XTM Cloud project?

• Updating incorrect translations in TM segments directly in the XTM Cloud UI

Projects

• How to create a project

• How to create a project template

• How to open a file for translation in a created project

• How to submit a completed translation

• How to customize the project listing columns

• How to perform actions on multiple projects

• How to enable and add a pivot language (pre-processing) to a project

• How to manage custom fields in a project

• Project activation – most common issues & troubleshooting

• Continuous project and its outcome

• How to find a project ID

• Project/file history

• How to obtain a total source word count for all XTM Cloud projects created within a particular time range

Customers

• How to create a customer

• How to set custom language combinations for a customer

• How to find a Customer ID

• Can an XTM customer that has been deleted in the XTM Cloud UI be restored?

Users

• How to find a user ID

• How to create a user with a role

• Limited Project Manager (LPM) roles – description and customization

• What is the Difference between an Unavailable User and a Deactivated User?

General knowledge

• Public Cloud, Private Cloud, Suite – server differences

• What are the differences between an update and an upgrade?

• Google Chrome issue – SameSite policy

• Preview Extended table – description

• Moving a PVC/Suite instance to a lower XTM version

• How to Add a DTP Step to the Workflow in XTM Cloud

• Automatic time tracking vs. manual time tracking

• How can I check if the progress of my task is correct?

• Why do normal inline tags change into self-closed tags?

• How do I batch finish projects?

• Deletion of a workflow step from the UI and its implications

• All about project callbacks

• XTM Cloud Change Log How-to

• What you can and cannot do in the Review step

• Time frames for restoring deleted projects and related TM

• All about Processed Words in XTM Cloud

• XTM Cloud Data Retention Policy (effective day: 20 July 2025)

• Inter-language Vector Space

• About Customer Project Managers (CPMs)

XTM Suite administration

• Introduction to Suite administration

• Basic diagnostic procedures and maintenance guidelines

• How to free disk space

• JMS & consumers

• (Re)starting the XTM Cloud application and its components

• XTM Cloud file tree & locations

• Usage of XTM Cloud resources

• Actions when projects cannot be archived due to lack of disk space

Concordance

• How to use Concordance search in XTM Cloud

• Concordance search

XTM Chat/QMM

• Chat/QMM: Frequently Asked Questions (FAQ)