There are multiple reasons for a user being unable to log in. Below are the most common problems clients report in tickets concerning logging into the XTM Cloud platform.

License Selection Page

Users encounter the Select license page upon logging in.

Solution: This page is standard for subcontracted accounts. Users must select the appropriate license for their tasks. Ensure that the correct license is chosen based on the work being performed.

Incorrect login details – wrong URL

Open

Solution: Verify if the URL you are trying to reach is correct. If you are trying to reach the XTM Cloud server, this is the URL you should enter when logging in: https://www.xtm-cloud.com (see How to find basic contact details (URL, company name, project name) for help).

If in doubt, check the first email you ever received from XTM International, which should contain the necessary information, or contact your XTM International project managers for help.

Incorrect login details – wrong Company name

Open

The most common mistake in such a situation is entering the Company name in an incorrect format. An "incorrect format" is, for instance, entering the Company name with a lower-case letter while the correct name starts with an upper-case one.

For example, the entered Company name is testCompany whereas the correct one is spelled TestCompany.

Solution: Check if your company name has been entered correctly. If in doubt, check the first email you ever received from XTM International, which should contain the necessary information, or contact your XTM International project managers for help.