Introduction
An instance of XTM Cloud installed on-premises is called XTM Suite (please, click here click Public Cloud, Private Cloud, Suite – server differences to find out more about available XTM Cloud server types).
The scope of responsibilities on the XTM Cloud side is listed below:
XTM is responsible for: | XTM is not responsible for: |
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;;;;;;;, Availability of the database (when our application hits database performance, it falls into software support category, but when database is for some reason unavailable, and the XTM Cloud application cannot connect to it, then it is something that needs to be investigated by the
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client’s |
Additional (paid) services include: |
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maintainingmaintenance, XTM migration.
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If your administrators are unable to resolve a particular issue, download the Excel file below fill out the Comment section, and return the document to us, so we can advise how to proceed:
View file |
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name | Questions to XTM suite server administrator.xlsx |
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Maintenance-related articles for XTM Suite administrators
Please, find Here are all the relevant articles handling certain maintenance-related activities for administrators.