Problem:

The CSV file downloaded from XTRF includes strange symbols.

Cause: Encoding issues

Solution: Select the correct encoding while opening the file

The default encoding for CSV files exported from XTRF is UTF-8. However, you can change it in Configuration menu > General Configuration > Settings > Defaults tab. Scroll down to the Files section and select the desired encoding from the Default Encoding of CSV Files (Export) drop-down list.

To check how to change the encoding in the application you use to open CSV files, please refer to their corresponding documentation.