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Solution: Verify if the URL you are trying to reach is correct. If you are trying to reach the XTM Cloud server, this is the URL you should enter when logging in: https://www.xtm-cloud.com (see How to find basic contact details (URL, company name, project name) for help).

If in doubt, check the first email you ever received from XTM International, which should contain the necessary information, or contact your XTM International project managers for help.

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If these steps do not resolve the problem, open your browser's developer tools (see How to use browser's developer tools (Dev Tools) for help), go to the Console section, take a screenshot and create a suitable ticket for the XTM International Support team, requesting further investigation.

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  1. Computer activation level → It specifies which users are subject to the computer activation protocol. If enabled, each user attempting to log in from another browser, cleared browser or another computer will receive an activation email to activate a new browser or a device.

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Another user has logged into your account

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The message above indicates that another user has logged into your XTM Cloud account.

Solution: It might be the case that you are currently logged in on another web browser or on a separate device. Keep in mind that you cannot be logged in at the same time on two (or more) different web browsers/devices. Make sure to address this issue in the first place.