One of the problems that you might experience is that the XTM Connect panel never finishes loading: it “loads infinitely”. This issue might, for example, occur when the password for a particular user logged into XTM Connect – Google Sheets changes or when there is a more general problem with the XTM Cloud server.

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To get past the infinitely loading screen, follow the instructions below:

1. Right-click in the loading circle.

2. Select Inspect.

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3. The DEV tool is displayed, with the following element highlighted:

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4. Look a few lines above: you should find the following element:

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5. Right-click it and select the Delete element option:

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6. The loading screen will disappear and you should be able to see the fields for your XTM Cloud user credentials.

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