Google Sheets: How to troubleshoot the issue that the XTM Connect panel never finishes loading
Introduction
One of the problems that you might experience is that the XTM Connect panel never finishes loading: it “loads infinitely”. This issue might, for example, occur when the password for a particular user logged into XTM Connect – Google Sheets changes or when there is a more general problem with the XTM Cloud server.
Instructions
To get past the infinitely loading screen, follow the instructions below:
Right-click in the loading circle.
Select Inspect.
The DEV tool is displayed, with the following element highlighted:
Look a few lines above: you should find the following element:
Right-click it and select the Delete element option:
The loading screen will disappear and you should be able to see the fields for your XTM Cloud user credentials.