Introduction

It might happen that you accidentally or unintentionally delete XTM customers directly in the XTM Cloud UI [Customers → Customer list → customer’s context menu → Actions → Delete].

Before sending a request to the XTM Support team to restore the XTM customer in question, read the information below about how the XTM customer can be restored and what consequences this will have.

Issue description

XTM Cloud does not have a straightforward functionality to restore a deleted XTM customer.

When a customer is deleted, all of its associated files and configurations, including:

• related project files,

• customer TM and terminology resources,

• customer configurations,

• related subcontracted projects and all associated data

are removed from the system permanently.

Although it might be possible perform restoration by rolling the server back to a previous backup, this process is complex and not recommended unless absolutely necessary! Remember that restoring from a backup can lead to a variety of issues, including conflicts with subcontracted projects and potential data discrepancies.

However, we can restore the XTM customer easily by bringing back just very basic functionality. All existing TM, terminology, workflows, project files and other data related to this XTM customer will still need a lot more work to be restored.