Introduction
When you reporting an issue to the XTM Support team, it is good to send your request with Dev Tools screenshots already attached. This approach will allow cutting the response and analysis time of the issue. Please note, however, that the Dev Tools should be opened prior to the issue appearing. In rare cases, the error messages will linger in the Dev Tools, even if you open them after a given problem occurred.
Guidelines
To invoke Dev Tools you have to hit F12 when using your browser. |
|---|
Console
One of the most important parts of the Dev Tools is the Console tab. It provides basic information about JavaScript related to a given page. If you face an issue, and there is a red message in this window, please, take a screenshot and send it to us along with your request.
Network
The Network tab is a bit different from the console. Here, before you start collecting data, you have to hit Start recording or Ctrl + R key combination. As soon as you do this, you will be greeted with a multitude of API calls. The same as with the Console, the red color means an error.
You can click on the Initiator for the error message to venture into the request's details. A screenshot from the Network and the Initiator has to be delivered to the XTM Support team along with your request.