Introduction

A great deal of the issues reported by clients are related to XTM Workbench; for instance, the window will not open or the whole session is slow. Whatever the cause, the most crucial thing for the XTM International Support team as a starting point when dealing with such cases is the XTM Workbench URL (XTM Workbench ID). This ID is unique for every single occasion that a XTM Workbench session is opened. If someone closes the XTM Workbench window and then reopens it, the XTM Workbench ID will be different.

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The part the XTM International Support team is interested in is the one marked red, as shown below:

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Copy either the ID or the whole URL and inform the XTM International Support team about it to speed up resolution of the case.