Problem:
The CSV file downloaded from XTRF includes strange symbols.
Cause: Encoding issues
Solution: Select the correct encoding while opening the file
The default encoding for CSV files exported from XTRF is UTF-8. However, you can change it in 
Configuration menu > → General Configuration > → Settings > → Defaults tab. Scroll down to the Files section and select the desired encoding from the Default Encoding of CSV Files (Export) drop-down list.
To check how to change the encoding in the application you use to open CSV files, please refer to their corresponding documentation.
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