Introduction

A great deal of the issues reported by clients is are related to XTM Workbench; for instance, the window will not open up or the whole session is slow. Whatever the cause, the most crucial thing for the XTM support International Support team as a starting point when dealing with such cases is the XTM Workbench URL (XTM Workbench ID). This ID is unique for every single opening of occasion that a XTM Workbench session is opened. If one someone closes the XTM Workbench window and opens then reopens it anew, the XTM Workbench ID will be different.

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Guidelines

In order to To obtain the XTM Workbench ID, open up Workbench for a certain particular file and you . You will find the Workbench URL at the top of the page, in the URL field:

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The part the XTM support International Support team is interested in is the one marked red, as shown below:

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Copy either the ID or the whole URL and provide it to inform the XTM support International Support team about it to expedite the speed up resolution of the case.