Is my data secure?

While using the XTRF Email Assistant, all the data is processed by XTRF using a technology provided by Google. In turn, Google only uses the data from your e-mails during processing. According to the opt-in principle, no model is trained without the user’s consent.

Attachments from emails are downloaded only in case of positive classification (i.e. when an email is recognized as a new request that should be transformed into a Quote in XTRF). They are removed after being added to the newly created Quote. Attachment metadata (filename and ID of the message it belongs to) is stored for 72 hours and wiped out afterward.

Are all my emails monitored?

Yes, all the emails are processed to be classified as a request or not. The email metadata (sender and subject) is stored for future reference. If an e-mail is classified as a request, it will be transformed into a Quote and stored in XTRF as a quote.

How can I turn on/off the XTRF Email Assistant?

The XTRF Email Assistant processes the emails from the connected inbox only after you link the XTRF instance to it. To stop the email processing, unlink your instance from the Assistant.

You can also connect or disconnect your inbox using the built-in mechanisms provided by your email service (Microsoft or Google).

To learn more about those options, see the Manage the connection between your e-mail account and XTRF article.

Where to find the API key?

To learn how to generate an API key (Access token), see the Generate an access token for the Home Portal API article.

Which languages does the XTRF Email Assistant support?

Our Assistant can process e-mails in over 130 languages.