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Exact date and time range when the issue occurred,
XTM Workbench instance ID (see How to obtain XTM Workbench URL (XTM Workbench instance ID) for help),
Name of the project and of the file you were working on when the issue,
Name of the user who is experiencing this problem.
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Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
If it is not, check the Preserve log box.
Click the crossed-circle button to clear any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
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If the two above cases have been checked but you are still not able to access XTM Workbench for those projects, create a suitable ticket for the XTM International Support team and provide all the details.
Specific TM match is inserted automatically into the target segment
When opening XTM Workbench, you might often find your target segments already populated with TM matches, or a TM match is inserted into a specific segment once you go to it.
Solution: As a matter of fact, there are two possible causes for such behavior.
When you open XTM Workbench and see that target segments are pre-populated with such TM match types as ICE Match, Leveraged Match, Fuzzy Match, or Fuzzy Repeat, it means that some of them have been enabled to populate the target automatically, in the global settings of your XTM instance [Configuration → Settings → Translation → TM → (ICE matches | Leveraged matches | Fuzzy matches | Fuzzy repeats) → Populate target with match]. Therefore, consult the settings with your XTM administrators.
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If you are switching between segments in XTM Workbench in the Edit mode and see that a TM match is inserted as you go, this behavior is caused by XTM Workbench shortcuts, specifically the one mapped to the Enter key. In XTM Workbench, go to Settings → Shortcuts → Matches:
Confirm, go to the next incomplete segment selecting best match,
Confirm, go to next segment selecting best match if segment incomplete.
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As has been shown in the screenshot above, by pressing enter XTM will complete the segment, go to the next segment and select the best TM match. If you would like to avoid this behavior, it would be best to re-map the enter key to a different shortcut, that has not yet been used in your mapping.
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The XTM Workbench shortcuts are set per user. |