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Introduction
Below are the most common problems clients report in tickets concerning the Machine translation (MT) engines.
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Before reading the article below, we recommend that you read the step-by-step guideline to setting up machine translation (MT): How to enable and set up machine translation (MT). |
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Issue description & Solution
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Check that no additional white spaces are present.
Check if your credentials are correct. If you have another set of credentials, check them as well.
Check if your MT engine's API panel permits connections to the outside world (especially Google MT).
If nothing happens when you click on Synchronize, or there is an error, open the Dev Tools in your browser and check for error messages (see the following article for help: How to use browser's a developer tools (Dev Tools)?).
MT engine fails to process some of the segments
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Check if the affected segments have special characters or similar, which can influence the MT output.
The MT engine may be configured to ignore certain segments based on project settings:
Review the project's general information page to check if the MT engine is set to ignore specific types of TM matches.
Adjust settings as necessary to allow for broader translation coverage.
MT engine fails to process all segments
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Note that, if an MT service provider just recently added a particular language pair to their supported languages list, it is likely that XTM Cloud has not started supporting it yet and has to upgrade the required MT functionality. Should that be the case, do not hesitate to contact the XTM International Support team.
MT engine works only in XTM Workbench mode
Solution: Perform the following initial checks before submitting a ticket:
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Solution: Currently, XTM can only work with Google MT if there are no restrictions set in the Google API panel. As soon as you set a whitelist or other restriction methods, this MT engine will work with XTM Cloud.
Google MT Error: User Rate Limit Exceeded
An error message indicating User Rate Limit Exceeded appears when attempting to obtain translations.
Solution: This error typically occurs when the API usage surpasses the allowed quota. For this reason, monitor your API usage regularly and consider upgrading your plan or optimizing your requests to remain within the limits.
Subcontractor cannot use MT engine in projects
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