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What you will need to get started

1. The Login link for Locale (https://app.locale.to/en/).

2. The login link for your Intercom instance.

   1. Note: This is provided to you by your Intercom account manager, support team, or contact person. If you are unsure of this information, please contact your system administrator or your Intercom representative.

3. User login information for both your Locale instance, and your Intercom instance.

   1. A trial account of Locale can also be taken for free by going to locale.to and selecting the Get Started button.

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More information on this can be found in our articles for Locale: Creating an Intercom Help Center localization project - – basic and Locale: Creating an Intercom Help Center localization project - – advanced.

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Limitations

At the time of this publication (August 2023) there are the following limitations on the side of Intercom.

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Please be sure you have read the content above, or in our article on Locale: Prerequisites & limitations for the Intercom Help Center Connector before proceeding with configuring the Intercom Help Center Connector.

1. Start by accessing and logging into Locale with your username and password.

2. Once logged into Locale (instructions on that can be found here) Locale: Accessing your Locale instance), we are greeted with our Dashboard, which looks something like this image below.

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2. Locale will automatically connect to your Intercom Help Center instance, and perform an analysis on the content that needs to be translated.

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7. For more information on project creation options, see our article on Locale: Creating an Intercom Help Center localization project - – basicand Locale: Creating an Intercom Help Center localization project - – advanced.