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Introduction
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Session has expired when a user is working in XTM Workbench
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An error like this might be caused by many different factors such as plugins, user mistakes, long periods of user inactivity (30 minutes), etc.’ However, there are two most frequent mistakes that clients make, that lead to the shutting down of a Workbench session. Those are:
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Exact date and time range when the issue occurred,
XTM Workbench instance ID (see How to obtain XTM Workbench URL (XTM Workbench instance ID) for help),
Name of the project and of the file you were working on when the issue,
Name of the user who is experiencing this problem.
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Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
If it is not, check the Preserve log box.
Click the crossed-circle button to clear any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
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