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If the disconnects occur, it is always a good idea to temporarily disable the software and see if that helps. If that does not yield the required results, see XTM Workbench – most common issues & troubleshooting and follow the basic steps described in the article.
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Browser developer tools - the Console section:
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See How to use browser's developer tools (Dev Tools) for help.
NO_BROWSER_PING
The NO_BROWSER_PING issue occurs when the XTM Cloud application cannot ping the browser anymore, which leads to the WebSockets disconnection. This is usually a user-end issue, and the connection between the browser and XTM Workbench can be blocked by, for example, some software.
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