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Damian Rozmiarkowski (Unlicensed)

Damian Rozmiarkowski (Unlicensed)

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The scope of responsibilities on the XTM side is listed below:

is responsible for:

XTM is responsible for:

XTM is not responsible for:

  • XTM

XTM is not responsible for:

  • XTM software issues fixing;

  • XTM updates/upgrades;

  • XTM functionality support.

  • Backups;

  • Monitoring;

  • SLA measurement;

  • Hardware platform support;

  • Updating operating system;

  • Maintaining operating system;

  • Availability of the database (when our application hits database performance, it falls into software support category, but when database is for some reason unavailable, and the XTM application cannot connect to it, then it is something that needs to be investigated by the client’s IT staff).

Additional (paid) services include:

  • Operating system modifications/maintaining,

  • XTM migration.

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