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Introduction
When you are reporting an issue to the XTM International Support team, it is good to send your request with Dev Tools screenshots already attached. This approach will allow cutting the response and analysis time of the issue. Please noteenable the time needed to respond to and analyze the issue to be cut. Note, however, that the Dev Tools should be opened prior to the issue appearingoccurring. In rare cases, the error messages will linger in the Dev Tools, even if you open them after a given particular problem occurred.
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Guidelines
To invoke Dev Tools you have to hit , select F12 when using your browser. |
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One of the most important parts of the Dev Tools is the Console Console tab. It provides basic information about JavaScript related to a given particular page. If you face an issue occurs, and there is a red message in this window, please, take a screenshot and send it to us along with your support request.
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Network
The Network tab is a bit rather different from the console Console tab. Here, before you start collecting data, you have to hit must select Start recording or or press the Ctrl + R key key combination. As soon as you do this, you will be greeted with see a multitude of API calls. The same as with the Console, the red As with the Console tab, the red color means an error.
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You can click on the Initiator the Initiator for the error message to venture into display the request's details. A screenshot from the Network and the Initiator has to be delivered Network and the Initiator must be supplied to the XTM International Support team along with your request.