In the Vendors module, you can manage your vendor’s information, such as contact and payment details, competencies, qualifications, and even holidays. Also, here you can set vendors' price lists and price profiles.
The default settings for vendors can be provided in the 
Configuration menu > Clients and Vendors > Vendor settings. To learn more about it, see the Clients and Vendors - Vendor settings article.
Vendors tab
By default, in the Vendors tab, you see the list of all your vendors with several filters on top of the table. However, you can select another view or create a new one by clicking on the View drop-down list.
To learn more about views, see the Smart views article.
To open a vendor profile, click on its row in the table. To open the profile in edit mode, click the
icon in the last column.
The Availability column shows when the vendor is available for the next two weeks. Each box represents a day and can be colored in green (vendor available), red (vendor is occupied with work) or blue (vendor is away). When you click on vendor’s line in the availability column, a pop-up window with the list of jobs planned for the next two weeks appears.
Click the Import or Export buttons to add new vendors from other sources or export the existing ones. To learn more about those actions, see the Data import and export article.
If you select a checkbox in the left column, several additional buttons appear on top of the list.
Click the Delete button to erase the vendor from the system. To delete all their personal information, click the
icon and the Erase Personal Data button.
Note: You can’t delete several vendor profiles at once. Therefore, the Delete button only appears when one profile is selected.Click the Send CRM E-mail button to e-mail the selected vendor(s). You will be directed to the New E-mail page. To learn more about e-mail settings, see the CRM module - Send an e-mail article.
Click the Invite to Vendor Portal button to send an e-mail with an activation link to the selected vendor(s). To learn more about Vendor Portal, see the Vendor Portal section of the Knowledge base.
Click the Multiple Change button to make changes to the most important data of one or several vendors at once. You will be directed to the Vendor - Multiple Change page, which summarizes the vendor profile(s) information.
Note: You can also change those settings in the vendor profile. However, the Multiple Change option might be more convenient, especially when editing rates.
Vendor - Multiple Change
The settings on the Vendor - Multiple Change page are divided into five tabs:
Main data
Competencies
Edit Rates
TM Rates
Templates
Use the radio button to switch between the options:
select Set to change the setting
select Add to add a new setting without overwriting the previous ones
select Remove to delete the selected settings.
To learn more about specific vendor profile settings, see this article’s Vendor’s Profile section below.
After you make the necessary changes, click the Next button. You will be directed to the Vendor - Multiple Change Confirmation page, where you can review and save the changes by clicking the Confirm button.
Editing rates through the Multiple Change page is especially useful when you want to raise or lower all the rates for your vendor(s). In the Edit Rates tab, select the Overwrite existing rates radio button and provide the desired percentage in the change by percentage field. All the rates will be rewritten accordingly.
If you select two vendor profiles, a Merge Profiles button appears on top of the list. Use this option to get rid of duplicated profiles.
Merge Profiles
After you click the Merge Profiles button, you will be redirected to the Vendor - Merge Profiles page.
Check the details of the profiles to be sure that you are merging the correct ones.
Profile 1 will be the primary one, so the data from this profile will be prioritized during the merging.
Click the
icon to change which profile will be the primary one.Click the Merge button to complete the merging.
Click the
icon to switch to the Vendor Workload view and check your vendors' availability. To learn more about this view, see the Smart views - Vendor Workload view article.
To ensure the correct functioning of classic automations, the Home Portal creates artificial vendors linked with automatic actions. They are not displayed in any view by default; however, they are reflected in the total number of your vendors.
Add a Vendor
To add a new Vendor, perform the following steps:
Press the Add Vendor button in the top right corner. You are directed to the Add vendor page.
Provide the necessary details:
a. A unique name without any special characters. This name will be used internally and stays invisible to your vendor.
b. A vendor's legal name - the official vendor’s name that will be used in all documents generated on the Home Portal. A legal name can contain special characters or be the same as the name.
c. The main contact e-mail address of your vendor. E-mail notifications are the prime form of contact in the Home Portal, so be sure you provide an actual, working e-mail.
d. (Optional) Select the country of your vendor registration.
e. (Optional) From the Branch drop-down list, select the branch of your company responsible for this vendor.
f. (Optional) Check the Individual box if this is an individual vendor, not a company. Additional fields will appear:
Provide your vendor’s personal details: first name (obligatory), last name, gender, and position (optional).
g. Click the Continue button. You are directed to the profile of the newly created vendor.
Vendor profile
To learn about Vendor profiles, see the Vendor profile article.
Contacts tab
By default, in the Contacts tab, you see the list of all vendor contact persons you have in the system with several filters on top of this list. However, you can select another view or create a new one by clicking on the View drop-down list.
To learn more about views, see the Smart views article.
In this tab, you may also find some contacts related to automatic actions. Please do not edit or delete those contacts, as they are required for the proper functionality of automatic workflow jobs.
To hide the contacts related to automatic actions, add a Type filter to the view, and preselect is not Linked with Automatic Action.
To open a contact person profile, click on its row in the table. To open the profile in edit mode, click the
icon.Click the Import or Export buttons to add new contact persons from other sources or export the existing ones.
If you select the checkbox in the left column, several additional buttons appear on top of the list.
Click the Delete button to erase the contact person from the system. To delete all their personal information, click the
icon and the Erase Personal Data button.
Note: You can’t delete several contact persons at once. Therefore, the Delete button only appears when one profile is selected.Click the Send CRM E-mail button to e-mail the selected contact persons. You will be directed to the New E-mail page. To learn more about e-mail settings, see the CRM module - Send an e-mail article.
Click the Invite to Vendor Portal button to send an e-mail with an activation link to the selected contact(s). To learn more about Vendor Portal, see the article.
Click the Multiple Change button to make changes to the most important data of one or several contact persons at once. You will be directed to the Vendor Contact Person - Multiple Change page, which summarizes the contact person(s) profile information.
Note: You can also change those settings in the contact person profile(s). However, using the Multiple Change option might be more convenient, especially when making changes to several profiles.
Contact - Multiple Change
On the Vendor Contact Person - Multiple Change page, you can select the profile settings you want to change for all selected contact persons. Those settings are divided into two tabs:
Main Data
Preferences
Use the radio button to switch between the options:
select Set to change the setting
select Add to add a new setting to those already set in the contact person profile
select Remove to delete the selected settings.
To learn more about specific settings related to the vendor profiles, see the Contact person profile section of this article.
After you make the necessary changes, click the Next button. You will be directed to the Vendor Contact Person - Multiple Change Confirmation page, where you can review the changes and save them by clicking the Confirm button.
Contact person’s profile
In the contact person profile, you can check and manage the contact person’s details. The most important information is presented on the card at the top of the page.
Main data tab
In this tab, you can provide the details about this contact person. Some fields are already filled with the information provided during the creation of this contact person. Some dates are provided automatically. Other fields are optional.
In the Department field, provide the name of the vendor’s company department this contact person is working in.
In the Position field, select this person’s position in a company.
Check the Disallow CRM E-mails box if the contact person doesn’t want to receive CRM e-mails.
Click the Invite to Vendor Portal button to send an e-mail with an activation link. Once the contact person signs into the Vendor Portal, the Last Login Date field will be updated.
After the contact person accepts the invitation and logs into the Vendor Portal, you won’t be able to change their e-mail. Also, the Sign in to the Vendor Portal as this Person button will appear instead of the Invite to the Vendor Portal button in the Main Data tab.
Social Media tab
In this tab, you can list additional communication canals for a contact person.
Click the Add Social Medium button to add a contact person’s account on Facebook, LinkedIn, Skype, etc.
If you add several accounts, you can set the preferred one with the Preferred radio button.
You can add a contact person's photo by clicking on the Upload image file button.
After the contact person signs in to the Vendor Portal, the Photo section will be blocked. If this contact person adds a photo on the Vendor Portal, it will appear in their profile on the Home Portal.
Mailing Address tab
By default, this tab is filled with the information from the associated vendor’s profile. To change the data, uncheck the Use Partner Address box and manually fill in the address details.
Preferences tab
In this tab, you can set data format preferences for a contact person if they differ from those for the vendor.
With the radio button, switch between the Main Account Values and User-defined Values columns.
After switching to the User-defined Values column, you can provide new formats according to this user’s preferences.
In the Format Previews column, you can check how the data will be presented to this user.
Click the advanced link to open additional fields.
CRM tab
In the Customer Relationship Management (CRM) tab, you can create, plan and review CRM-related actions concerning this contact person. To learn more about CRM, see the Vendor Profile - CRM tab section of this article.
Price Profiles tab
In this tab, you can browse the price profiles of your vendors. To learn more about price profiles, see the Vendor profile - Competencies & Rates tab article.
To open a price profile, click on its row in the table. To open the price profile in edit mode, click the
icon in the last column.To check the availability of vendors, click the
icon. A Vendor Workload view will be displayed.
To see the rates of the price profiles, you need to select the necessary filters, such as job type, source and target languages, calculation units, and specializations.
Price Lists tab
By default, in the Price Lists tab, you see the list of all price lists you have in the system with three filters on top of this list. However, you can select another view or create a new one by clicking on the View drop-down list.
To learn more about views, see the Smart views article.
To open a price list, click on its row in the table. To open the price list in edit mode, click the
icon.If you select the checkbox in the left column, two additional buttons appear on top of the list.
Click the Duplicate button to create another price list with the same data. The Price List - Duplicate pop-up window appears.
Provide a Name for this list.
Select the Currency for the new price list.
Decide whether you want to copy the rates. If the Copy Rates box is unchecked, only the language pairs will be copied to the new price list.
(Optional) Provide the Exchange Rate for recalculating rates. The Exchange Rate field is filled in automatically; however, you can enter the exchange rate manually. To learn more about exchange rates, see the Currency rates synchronization article.
Note: This field is deactivated when:the currency of the new price list matches the currency of the duplicated one
the Copy Ratex box is unchecked.
Click the Save button. You will be directed to this price list’s page.
Click the Delete button to erase the selected price list from the system.
Add a price list
Click the Add Price list button. The Add Vendor Price List pop-up window appears.
In the Name field, provide a unique name.
Select the Currency from the drop-down list. To learn how to add new currencies, see the Configure system values - System Values: Advanced - Currencies article.
Click the Save button. You are directed to the Vendor Price List window.
(Optional) In the Price List Name section, click the Change button. The Vendor Price List - Change Name pop-up window appears:
Change the Price List Name.
Add a Localized Name to adapt this price list for your foreign vendors. To do so, click the Add Localized Value button. Ann Add Localized Value pop-up window appears.
Select the desired Language from the drop-down list.
In the New Value field, provide the localized name of the price list.
Save the changes.
Check the Active box if this price list is valid and can be used.
Check the Default box if you want this price list to be a default one for the selected currency.
Save the changes.
In the Language Combination section, you can add language combinations to this price list and edit or delete the existing ones.
Click the Add button in the Language Combinations section.
The Vendor Price List Language Combination - Add pop-up window appears.
In the Mode section:
Use the radio buttons to decide on the type of language combination you want to add.
One to many - select this option if you want to add new language combinations where one source language is translated to many target languages.
Many to one - select this option if you want to add new language combinations where many source languages are translated into one target language.
(Optional) Select the Add also the Reverse Language Combination(s) checkbox if you want to automatically create the reverse language combinations for the chosen language pairs. If you create the “language A to the language B” combination, the “language B to the language A” combination is created automatically.
For One to many:
Select the source language from the Source Language drop-down list.
In the Target Languages section:
Select the Any Target Language checkbox to create a language combination with all active languages in your Home Portal.
Leave the checkbox unselected and double-click on a language(s) in the Available Items list or select a language and click the Add button to add it to the Selected Items list.
For Many to one:
In the Source Language section:
Select the Any Source Language checkbox to create a language combination with all active languages in your Home Portal.
Leave the checkbox unselected and double-click on a language(s) in the Available Items list or select a language and click the Add button to add it to the Selected Items list.
Select the target language from the Target Language drop-down menu.
In the Specialization section, you can uncheck the Any Specialization box and select the desired specializations from the drop-down list. To learn more about specializations, see the Configure system values - System values: Advanced - Specializations article.
In the Minimum Charge section, provide the lowest sum you will charge this vendor for those particular language combinations.
Click the Apply button.
Start typing the language name to find it quicker.
4. In the Rates section, you can provide or edit rates for different language combinations and job types for this price list. A single language combination can have multiple rates applied for different job types, specializations, or calculation units.
Use the filters on the left to narrow down the list of rates.
Click on the rate line in the table to check its details.
Click the
icon to edit the rate.To edit several rates at once, use the Multiple Change option (see the Vendor Profile - Competencies & Rates tab - Rates Multiple Change article).
Edit the default view or create a new one. To learn how to do that, see the Classic views article.
Click the Add button. The Vendor Price List Rate - Add pop-up window appears.
In the Language Combination section, select the combination to which this rate will be applied. Double-click on the combination in the Available Items list or select a combination and click the Add button to add it to the Selected Items list.
From the Job Type drop-down list, select the job to which this rate will be applied.
(Optional) In the Specializations section, uncheck the Any specialization box if you want this rate only applied for certain specializations. Double-click on the specialization in the Available Items list or select a specialization and click the Add button to add it to the Selected Items list. To learn more about specializations, see the Configure system values - System values: Advanced - Specializations article.
From the Calculation Unit drop-down list, select the unit to which you want to apply this rate. You can select multiple units; however, the rate will be the same for all of them.
In the Rate field, provide the desired rate.
To define the rate for the CAT tool, click the Show TM Rates link. In the Rates section, a CAT grid will appear.
Select the desired CAT Tool from the drop-down list.
Provide the fixed rates that will be applied for different segment types.
To learn more about the CAT tools, see the CAT tools article.
To hide the CAT grid, click the Hide TM Rates link.
(Optional) In the Minimum Charge field, provide the lowest charge you accept for this specific job and language combination rate.
Check the Overwrite Existing Rates box to prioritize the rates you’ve set here over the others in the system.
Note: You can only overwrite the rate applied to the calculation unit. You cannot overwrite such information as activity types, calculation units, or specializations. The system will create a new rate but will not remove the old one.Click the Apply button.
Fixed rates are assigned to the selected language combination or all combinations at once (Any > Any language combination). To set fixed rates, you need to provide the desired rate for each match type, otherwise, all the rates will be set to zero.
Fixed rates are hard to maintain throughout the system. Every time you change the basic rate, you’ll have to manually reenter the rates for each language combination.