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Excel365: How to troubleshoot the issue that Column Names are not loading, thus preventing content submission to XTM Cloud

Excel365: How to troubleshoot the issue that Column Names are not loading, thus preventing content submission to XTM Cloud

Introduction

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You might sometimes experience that the Excel connector is not loading the column names, so that you are not able to submit your content to XTM Cloud.

Solution

This problem might happen in two cases:

  1. When you have a blinking cursor still on the row. When you exit the “editing mode”, the columns should be fetched correctly:

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  • The following message is displayed, identifying the root cause:

Excel is in cell-editing mode. Please exit the edit mode by pressing ENTER or TAB or selecting another cell, and then try again.

  1. When you have got too many empty rows. Try removing all of them, and attempt to submit your content once again.