Locale: Prerequisites & limitations for the Intercom Help Center Connector
- Bartosz Lewandowski
- Damian Rozmiarkowski
Introduction
Simplify the management of your Intercom Online Help articles with Locale. Unleash the power of simplicity in translation with designed to optimize project managers' efforts, this connector synchronizes published Intercom Online Help Articles and your dedicated translation systems seamlessly. Watch as your articles can automatically undergo automated localization steps to either MT engines, TMS systems, or directly to your LSP or translation agency, freeing your team to focus on strategy and growth.
Prerequisites
At the time of this publication (August 2023) there are the following prerequisites on the side of Intercom.
It is necessary to have either an active free trial, or a paid subscription to the Pro or Premium pricing plans with Intercom. Otherwise the multilingual content offering for articles is not an available feature.
Supported content types
At the time of this publication (August 2023) the Intercom Help Center Connector supports the following content.
Published content from the articles and collections sections of your Intercom Help Center instance. These can includes published pieces which are part of a collection, or are stand alone articles.
Draft content will not be accessed for translation.
More information on this can be found in our articles for Locale: Creating an Intercom Help Center localization project – basic and Locale: Creating an Intercom Help Center localization project – advanced.
Limitations
At the time of this publication (August 2023) there are the following limitations on the side of Intercom
When adding new languages for multi-lingual support to your Intercom Help Center, it’s necessary to first add these languages in the Settings tab.
As well as manually enter a Page Title under Settings → Content → Header Content section.
This content cannot and will not be translated by a Locale project; see below and in our article on Creating an Intercom Help Center localization project
Settings → Content → Welcome Message: This section contains default title text, and cannot be accessed by Locale for translation. This means, if the text fields are left empty in your Intercom instance, they will automatically be populated with content such as “Advice and answers from the [Company Name] Team”.
This content will be translated automatically by Intercom unless manually input by the user. In either case the translation source is not known as this is not accessible or translatable by Locale or Lang Connector.
At the time of this publication (August 2023) there are the following limitations on the side of Locale
To enable content for translation into different languages in your Intercom Help Center, as mentioned above it’s necessary to first add these languages under the Articles → Settings → General section.
As mentioned above, when adding new languages to your Intercom Help Center, the text field under Settings → Content → Header for Page Title must be manually populated with content. Otherwise, this language cannot be successfully added and saved in the Intercom instance, which means Locale cannot process the translation request.
