Introduction
This article provides solutions to the most common issues with Costs & Metrics reports.
Before consulting the below article, please, make sure you are well familiarized with the mechanism as well as prerequisites for proper the generation of the Costs & Metrics report, which is thoroughly described in a dedicated article: Costs & Metrics reports. Also, since the proper generation of Costs & Metrics reports indescretely depends on the correct generation of costs for a given project, please, make sure you are also familiarized with the following article that lays out and troubleshoots the most common causes for incorrect costs generation: Costs generation - most common issues & troubleshooting. |
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Issue description & Solution
Reports are being generated endlessly
Solution: The above behavior of XTM is not correct and should, indeed, be reported to the XTM Support team and the details provided.
However, please remember to first wait a certain amount of time (due to technical difficulties, for example, the process may sometimes take longer than expected) and refrain from generating many reports in a row because with a high degree of probability this will not help in generating the report, but it can only increase the number of blocked database queries, which at some point may cause XTM to cease its operability in for all users on a given server.
The data in report is inconsistent with whatever is in UI
Solution: Please, remember that by default the Costs & Metrics report retrieved from given projects is based upon data from the last correctly generated costs in those projects, i.e. those which did not contain errors or warnings after the generation process - red and yellow symbols next to entries in Project editor → Estimates → Costs.
IMPORTANT!
Be aware of the existence of the Include costs with warnings in Cost and metrics reports option, which allows for including costs entries with WARNINGS (yellow) in the reports as well.
Make sure that after you change the project settings or the cost settings, the costs are generated again before attempting to generate the said report. Generating a report does not automatically generate costs if in a given project any costs were correctly generated in the past.
Please, also remember that if the project does not contain correctly generated costs, when generating the report, the costs will be created based on the settings set up in Configuration → Data → Estimates → Cost settings → Cost settings.
Projects which are included in the scope are missing in the generated report
Solution: As was mentioned in Introduction, the most possible reason for such a state of affairs is that the costs for the projects in question have been generated incorrectly. Therefore, in order to verify if this is the case, please, go to Project editor → Estimates → Costs, for a given project and address the issue by looking up to this article.