Introduction
Since great deal of logs are generated on the AEM side, in the event of issue troubleshooting by the XTM Support team, you will most probably be asked by them to deliver relevant logs from your AEM instance in the form of a file, even more so if the XTM team does not have access to your server. This approach is usually used after they confirm that XTM logs are looking as expected or they need further information regarding some issue found in XTM logs.
Guidelines
Please follow this step-by-step guide on how to get logs and also try it on your own with your AEM instance.
Go to Adobe Experience Manager → Tools → Operations → Web Console.
2. Then open the Sling tab and select Log Support.
We are interested in the following two sections:
This window contains information on what loggers are active and what they are actually monitoring.
This is the list of all available logs where you would be mostly interested in ERROR logs. The path for each type of logs is visible as well:
3. You can save the file as a text document. Right-click on the desired filename (for example, [/logs/error.log]), save, and name it at your discretion (make sure that you save it as a text document). Finally, send the file to the XTM Support team.
