Introduction

If the XTM Connect – Trados studio plugin does not work correctly, and you cannot resolve the issues involved yourself, you will naturally want to submit a request for help to the XTM International Support team. However, before you do so, there are a couple of actions that you can perform to facilitate the issue resolution process. Since the XTM Connect – Trados Studio plugin is installed and then configured directly in the Trados Studio application, you have access to such things as connector logs and the database file.

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