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Introduction
One of the problems that you might identify is that translations are not returning to the dedicated place in your Excel spreadsheetupon completion in XTM Cloud. You might still see a message like DO NOT EDIT! Waiting for translation from XTM. 28-08-2023 11:26 AMin target cells, even the jobs concerned have been finished in XTM Cloud (which should, by default, trigger automatic import of those jobs into Excel).
Before submitting an issue request to the XTM International Support team, there are a couple of troubleshooting measures that you can perform first, to try and resolved resolve the problem.
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Instructions
First of all, using the Retrieve translations option in the XTM Connect plugin, try importing translations back to the CMS manually. It might sometimes happen that, due to, for example, connection issues, you need to import content manually. A single click on the said button returns a single translation job from XTM Cloud, meaning that if you happen to be waiting for a single file in 5 languages to come back, you will see only 1 of those languages populate. To retrieve everything, you need to click on the button 5 times.
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