Introduction

Below are the most common problems clients report in tickets concerning the MS Word Spellchecker.

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Issue description & Solution

The tooltip with the application to install in XTM Workbench settings (Settings → General → QA) vanishes after you hover over the icon

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Solution: Clicking on the icon itself causes the popup to remain in place, solving the issue.

Spellchecking cannot be performed for a particular language due to the proofing tools not being installed for MS Office

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Solution: Download and install the proofing tools for MS Office for this language. To do so, select Microsoft Word → Options → Language → Office authoring languages and proofing → Add new:

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The application port is not open

The MS Word Spellchecker application is connected via a TCP protocol and needs an open port, to enable a working connection to be established.

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When the value is changed and saved, the MS Word Spellchecker should start working.

MS Word spellchecker cannot be run due to unsupported language

You might encounter the following problem in XTM Workbench after activating the application.

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Solution: The error message is pretty self-explanatory so, to find out about supported target languages, tell the client about the following link that presents the list of languages that are supported by MS Word: List of supported languages.

Inability to add words to the default dictionary

You might be wondering about the lack of a way to add a word to the default dictionary when using the MS Word spellchecker.

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