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Introduction
Sometimes you might experience different problems with removing or cancelling XTM Cloud projects straight from the Sitecore CMS. This might stem from the fact that there are many places in the CMS from which you can potentially remove or cancel an XTM Cloud project. However, there is only one official and correct way to do so and this is described in this article.
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XTM Cloud projects that CAN be cancelled must have one of the following statuses in the Sitecore CMS:
Sent → Project has already been sent to XTM Cloud for translation but the workflow has not been started yet.
In progress → Project has already been sent and its workflow has now been started.
XTM Cloud projects that CANNOT be cancelled have one of the following statuses in the Sitecore CMS:
New → Project has not yet been sent to XTM Cloud for translation.
Finished → Project is no longer in progress.
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The project status changes to Cancelled in all of its content items in the Translation queue dialog window.
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XTM Cloud projects that CAN be removed must have one of the following statuses in the Sitecore CMS:
New → Project has not yet been sent to XTM Cloud for translation.
Cancelled → Project has already been cancelled in the Sitecore CMS.
XTM Cloud projects that CANNOT be removed must have one of the following statuses in the Sitecore CMS:
Sent → Project must be cancelled first.
In progress → Project must be cancelled first.
Finished → Project must be cancelled first.
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For projects with statuses In progress and Sent, you can also use the Remove item option in the project’s dropdown context menu.
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How NOT to remove projects in the Sitecore CMS
Sometimes you might accidental removed may accidentally remove an XTM Cloud project in the Sitecore CMS in an incorrect way. There are two places that you should avoid removing a project, described below.
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If you remove an active project directly in XTM Cloud, it will not be removed from the Translation queue dialog window. Instead, it will be assigned the status Cancelled. In addition, the date on which the project was removed is appended to the project’s name.
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