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Introduction
Sometimes you might unintentionally delete some projects a project and its project-related TM from the XTM Cloud UI. Most probably, you might A likely cause is that you use the Delete project and project TM option on a for the wrong project , (selected from the project’s context menu (: Projects → Project list → Simple search → project’s context menu → Actions → Delete project and project TM).
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In this case, it is possible to restore both deleted projects as well as the deleted project and its TMby . Only the XTM International Support team can do this. However, there are some restrictions to on that.
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Specifics
Restoring a deleted project
A project that was has been deleted in XTM Cloud can only be restored in the UI only within 7 days after the project’s deletionproject was deleted. Once 7 days have passed, the project files are removed from the server irrevocably permanently and the projects project in question can no longer be restored.
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Though it this time limit can vary from server to server, this time frame it is usually 7 days. Contact the XTM International Support team to learn what it looks like find out this time limit on your XTM Cloud instance. |
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IMPORTANT! Note the distinction between deleted and archived projects, since : the process for restoring them on the back-end side of your XTM Cloud instance looks is completely different. To learn more about activation of activating archived projects, see the following this article: Project activation – most common issues & troubleshooting. |
For this purpose, contact the XTM International Support team and provide a list of XTM projects' names that you would like to be restoredTo arrange for XTM Cloud projects to be restored, create a Support ticket and send a list containing their names to XTM International Support team.
Restoring deleted Translation memory (TM)
Contrary In contrast to XTM Cloud projects, TM can be restored even after 7 days, as it is stored in the XTM Cloud database, not as a part of the project files. For this purpose, contact the XTM International Support team and provide a list of XTM projects' names for which you would like to retrieve TMTo arrange for deleted TM to be restored, create a Support ticket and send a list containing the names of the XTM Cloud projects whose TM has been deleted to XTM International Support team.