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Introduction
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By default, XTM projects go into an archived state 15 days after any non activity is detected, or 5 days for the finished projects, for the XTM memory preservation reasons.
Projects can be manually reactivated by you up to one year from the moment they are archived in the XTM Cloud UI. If this period is exceeded, the archived project is moved to an external server, and its restoration must then be carried out by the XTM International Support team.
This article presents the most common causes of issues involving project activation in the XTM Cloud UI.
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Issue description & Solution
There is a timeout in the browser
The activation of large projects can take a while and can usually result in timeouts in the browser.
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API users: use the updateProjectActivity method to activate your projects and bypass cumbersome UI activation.
EXAMPLE:
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Project older than April 2018 on XTM Cloud
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returns error
To save disc space, XTM Cloud stores archived projects on a separate, secure server. This method of preservation was introduced in April 2018, and any project that was created before this implementation is only available for restoration by the XTM International Support team.
Solution: If your project matches those criteria, create a suitable ticket for the XTM International Support team and provide the following details:
Customer ID (click here see How to find a customer ID for help),
Project ID (click here see How to find a project ID for help).
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IMPORTANT! Due to the nature of the method described above, the specified projects will be available after 6 to 12 hours. |
A subcontracted project cannot be activated by an LSP
Solution: If you have received a project from a contractor, and it has been archived for whatever reason, contact your contractor and ask them to activate the project. If they activated it but the project is still inactive on your side, create a suitable ticket for the XTM International Support team and provide all the necessary details (as specified in the previous case).
A project cannot be activated after a migration or XTM Cloud upgrade
A project cannot be activated after a migration or XTM Cloud upgrade</h3><p>While upgrade. While our standard tests usually eliminate such issues, you can sometimes encounter this problem after your standalone server has either migrated or been upgraded.
Solution: If this is the case, create a suitable ticket for the XTM International Support team and provide all the necessary details.
My project has been deleted and I would like to bring it back
Solution: It is possible to restore a deleted project, but only within 7 days since its deletion. After this period, all the data is permanently deleted and cannot be restored. If your project meets this necessary criterium, contact the XTM Support team and request a project retrieval.
Projects older than a year needs to be activated directly on the server
When you are trying to activate a project which is older than one year, you are bound to encounter a problem.
Solution: Such projects need to be manually reactivated by one of the support agents. The restoration process might take up to 6 hours to complete. A Support agent on duty is monitoring the process, and as soon as the project is fully restored, they will inform you immediately.