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Introduction

XTM Workbench segments the source document into sentences and phrases. Below are the most common problems clients report in tickets concerning the XTM Workbench application.

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Solution: Ensure that you have only one XTM Workbench tab open at a time by closing the rest. If you still experience the issue, perform the basic troubleshooting steps specified in the first issue above.

Segments locked up in XTM Workbench due to no editing rights

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This issue occurs when you open

XTM Workbench

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Solution: Ensure that the Read-only option is not selected when accessing XTM Workbench.

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Segments locked in XTM Workbench by another user

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Our editing tool only permits one user to operate on a particular part of the document at a particular time. If, for example, you have your file opened in the 1-100 segment range, the second user who attempts to access that part of the file will find that they are locked because the previous user's session is still active.

What is more, if another user enters the next workflow step right after the preceding step is finished, the segments will also be locked.

As in the case of the previous issue, this, is yet another security measure. It prevents two linguists from modifying the same part of a file at the same time.

Solution: This behavior can be modified by using different workflows, but as a rule of thumb, you should just close the XTM Workbench window, wait patiently for around 10 minutes and then start the editor again.

In some rare cases, if a user closes XTM Cloud incorrectly, with the XTM Workbench opened, that user's session (still open in XTM Workbench) can linger for a while, blocking your access to segments as though the user was still working. In such cases, waiting around 5 minutes before accessing the file again should help.

If the lock is only on one file and does not time out after some fixed time interval, moving your workflow back or forth solves the issue.

XTM Workbench cannot be opened for subcontracted projects

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The message: New window cannot be opened due to browser settings pop-ups and redirects are not allowed. Please change the relevant browser settings and then refresh Workbench. displays when trying to open an XTM Workbench session in a separate tab/window in a browser.

Sometimes you might want to open up an XTM Workbench session in a separate window/tab but you see the following message in the editor:

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As the message suggests, the issue is related to the setup of pop-ups and redirects in your browser. You cannot open XTM Workbench in a new tab/window since your browser does not allow sending pop-ups and using redirects.

Solution: To resolve the problem, depending on the browser you are using, you need to find relevant browser-specific instructions for how to change proper settings – specifically, unblock pop-ups.

For example, here are the instructions with regard to Google Chrome: Block or allow pop-ups in Chrome.

Unsupported browser impacts XTM Workbench

You might sometimes experience that issue that relates to XTM Workbench kicking your linguists out after translating every single segment where the application becomes unresponsive after a particular segment is confirmed, and the only solution is to close the file and open it again.

Solution: The problem stems from unsupported internet browsers.

To ensure all the features of XTM Workbench are working correctly, XTM Cloud version 13.10 requires the latest version of modern internet browsers. Unfortunately, older operating systems such as Windows 8 do not support the installation of these newer browser versions, which may result in compatibility issues.

Unfortunately, it is not technically feasible for us to support outdated browser versions without compromising the platform's performance, security, and the ability to deliver future improvements.

To continue using XTM Workbench without disruption, we recommend upgrading your operating system to a version that supports the latest browsers.