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What is the Self-Service Manager (SSM)?

XTRF Self-Service Manager is an online assistant that helps you manage the business and administrative side of your relationship with XTRF.

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In the SSM, you can, among other things:

  • check your license,

contact

  • instance, and

instance details and

  • API call details.

  • inspect suspicious resource access attempts.

  • request trainings, integrations, and trials.

  • increase your OnCloud storage quota.

For details, see the Explore XTRF SSM section below.

How to access SSM?

Info

Only users who are allowed to can send requests to XTRF Support via Jira can access SSM.

To access the XTRF Self-Service Manager for the first time, perform the following steps:

  1. Open the SSM page via this link: https://ssm.xtrf.eu/.
    (blue star) If you have already logged in, the SSM main page will open right awayimmediately.

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  1. Click the Log in with new (XTM Cloud) Jira account button. 

  2. Enter the same credentials you use for logging to log in to the XTRF Application Support page.

  3. Click the Proceed to SSM button in the center of the screen. You will be directed to the Self-Service Manager main page.

To enable access to the Self-Service Manager, contact XTRF Support.

Explore XTRF SSM

License Package

In the License Package thiscard, you can check your current license plan, the number of licensed users, your support status, and how much the amount of onCloud space is still available for you.

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Your XTRF Contact

In the Your XTRF Contact this card, you can check the your manager’s name and e-mail address of your manager.

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Ask us about

In the Ask us about this card, you can request a personalized online training and a license upgrade or downgrade. Here you

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After you click a request link, you can edit a predefined message to your manager.

You will also find the links to the XTRF Knowledge base and XTRF Academy here.

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Javadoc API documentation for macro development

In the Javadoc API documentation for macro development this card, you can download the latest set of tools and documentation for developing macros for XTRF:

  1. Click the Review the terms in order to download version* link.

  2. Read the disclaimer.

  3. Select the Agreement checkbox.

  4. Click the Agree and download button.

OnCloud instance details

In the OnCloud instance details card, you can

OnCloud storage quota

In the OnCloud storage quota card, you can how much space there is left in the OnCloud storage.

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OnCloud storage history

In the Ask us about card, you can check the retrospective usage of your server space in time, with color emphasis on eventual overuse.

API calls for current and previous month

In the API calls for current and previous month this card, you can:

  • check and compare the number of API calls performed during the last two months.

  • download the displayed chart in SVG, PNG or CSV formats by clicking the (blue star) icon in the top right-hand corner.

  • display a detailed report for last month’s API calls by clicking the Show details in the top right-hand corner.

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Content Security Policy violations

This card is displayed if XTRF has registered resource access attempts that violate our Content Security Policy.

Info

Content security policy violations are usually caused by malware on the local machines that have access to your XTRF instance.

Here you can check who made a suspicious attempt to access your content and when. For more detailed information about the listed violations, click the Click here for more details link.

Note

Successful resource access attempts can result in altering or stealing data from your XTRF server. We recommend monitoring this section and responding accordingly to any listed threat.

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Marketplace

The Marketplace card offers an array of optional features that can be enabled or unlocked for a trial period. Each request is processed individually.

The list of available features may might vary depending on your license plan and the features already enabled.

In the Marketplace this card, you can request the following:

  • Trials for the optional features, such as:

    • Branding.

    • Budget codes.

    • Smart Connectors.

    • A test instance.

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  • Trials for the following CAT Tool integrations:

    • XTM Cloud.

    • memoQ.

    • Phrase.

    • Trados Studio.

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  • A customized document template.

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On-cloud-specific sections

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OnCloud instance details

In thiscard, you can check the following:

  • Details of your cloud instance,

  • Status and history of your SFTP access.

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OnCloud storage quota

This card displays how much space there is left in the OnCloud storage.

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When you enter the red zone, a new section will be displayed on the right, where you can request more storage space in the dropdown and direct SFTP access to your files.

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OnCloud storage history

Thiscard displays your server space usage history. Any past overuse will be marked in red.

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On-premise-specific sections

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Download repository

The Download repository card contains installation files for the most recent version of XTRF and links to the installation guide and release notes.

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