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Introduction
This article provides answers to questions that are frequently asked by clients when they begin working with the Bridge connector.
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Questions and answers
Why
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is my project not created in XTM Cloud?
There might be a few reasons why the a project did does not arrive at your XTM Cloud instance. The first thing worth checking is whether the package itself if it was not has been moved to the an “invalid” directory. In most cases, it this might be related to because the uploaded package ' wrong has an incorrect folder structure or using the wrong language code has been used.
The second reason is the situation when we are using why a project does not arrive at your XTM Cloud instance is when a new language code, which was not previously mapped previously in the connector configuration, is used.
The third reason, which happens rarely, is the downtime of that the connector instance is down.
Why was my project not retrieved on the FTP server?
If the project did not arrive to at your FTP server once it was completed, it is worth checking you should check if the target files were generated properly generated (without any no errors are listed in the Files tab, in the XTM Cloud UI). Within the history of the The target file generation we history should be able enable us to identify whether or not the target was generated properly generated by the connector user.
How can target languages be specified in XTM Bridge
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?
We have a few options ways to determine specify the place from which XTM Bridge should inherit the target languages:
Hard-code one target language.
Determine Set the target languages through using the language folder in the package structure, which . This requires uploading the source files via proper the appropriate folders named by using the language code.
Determine Set the target language by using the file name in , which we can include the language code.
Why are
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all files
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not passed to XTM Cloud?
It is possible that the connector was XTM Bridge has been configured to only pass only specific file extensions for translation in XTM Cloud , and so it basically omits any other file formats.
Why
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can’t I connect to the FTP server, to upload the package?
In the vast majority of cases, this happens when one of the IPs that you are using has not been whitelisted. In some cases, what is whitelisted is the IP of the VPN that our clients are using; therefore. For remote work, this means that, without the connection to the company VPN while working remotely, the connection to the FTP server cannot be established. In this case, we can add the currently used IP to the whitelist (on request, via a support Support ticket), or try connecting via the VPN that we are using use on a daily basis.
Why
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has my package been moved to the “Invalid” directory?
When the a package is moved to the invalid directory, it means that the connector XTM Bridge is working, since it has processed new files. However, for some reason, XTM Bridge was not able to create a project from the respective that package. Most probably, this has happened due to because of the reasons pointed out given in the first question of in this section.
Why do the files disappear from the “import” directory on the FTP server?
If the files disappeared disappear from the “import” directory, this indicates that the connector XTM Bridge has processed the files. They can be moved to the directory that stores ongoing projects , by (default named as name “created”), or to the “invalid” directory if the uploaded package will not result in creating the creation of a project. Refer to this questionFor details, see Why has my package been moved to the “Invalid” directory?“.
Can I use different
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templates while creating projects via XTM Bridge?
Yes, if you are not using one do not use a single hard-coded template, we can set your connector XTM Bridge instance to inherit the project templates from the folder structure of the a package that is uploaded to FTP; for example, the FTP server.
Example:
Template_ID/Project_name/Files.
Can I use different XTM Cloud customers while creating a project via Bridge?
XTM Bridge allows using different XTM customers, determined Different XTM Cloud customers can be used in XTM Bridge. The customer identity is set by the folder with the Customer name or ID in the folder structure.
Can I add reference files to
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projects, using XTM Bridge?
We can set configure XTM Bridge to upload reference files to the a project as well. In this case, we need to determine the name of the exact folder name where in which XTM Bridge should be looking out look for the files that have to be added to a project, as references into the XTM Project.
Can I upload
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a ZIP package via XTM Bridge?
In XTM Bridge allows uploading the , translation files in the can be uploaded in a ZIP file (.zip format). However, in this case, we need to determine how the connector should behave if the .zip is being specify how XTM Bridge is to behave if a ZIP file is uploaded. We can upload the a ZIP file which that should be sent directly to XTM Cloud , or we can extract it on the FTP server before creating the project. In case we are using the folder structure of the packages, which allows us to inherit different XTM If a package’s folder structure is used, which enables different XTM Cloud customers, project templates etc. , to be inherited from its that structure, extracting the package before it is be moved to XTM Cloud is the best way to proceed.
How often does XTM Bridge
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check the folders on the FTP
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server to determine
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whether new files have arrived?
In the XTM Bridge connector configuration, we can determine set the waiting time between iterations for checking the loops of checking FTP server, creating projects and their statuses, which . This means that if, for example, projects project creation from one iteration takes 1 minute, the time between the loops will be 1 minute plus the set waiting time. By default, the waiting time is set to 1 minute.
Why do target files arrive in separate folders with language codes?
This behavior depends on the connector’s XTM Bridge connector configuration, where in which we can determine specify if the target files should be placed under the in sub-folders, with a language code , or if we should omit themtarget files should be omitted.