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Introduction
One of the problems that you might identify is that translations are not returning to the dedicated place in your Excel spreadsheetupon completion in XTM Cloud. You might still see a message like DO NOT EDIT! Waiting for translation from XTM. Date created: 2023-08-24 01:46 pmin target cells, even the jobs concerned have been finished in XTM Cloud (which should, by default, trigger automatic import of those jobs into Excel).
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Clearing your browser’s cache (click here see Clear your web browser's cache, cookies, and history for help).
Trying another browser to see if the issue also persists there.
Trying to access the XTM Connect plugin in private (Incognito) mode (click here see How to turn on Incognito Mode for help).
If performing the actions above does not resolve the issue, go to your XTM Cloud instance (if you are able to) and check if an additional target file has been generated by the connector, next to the one generated by XTM Cloud when the job completed in XTM Cloud. If there is no connector-generated target file, remember to tell the XTM International Support team so when submitting an issue request.
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