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Introduction
Below are the most common problems clients put forward report in tickets with regard to concerning the MS Word Spellchecker.
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Issue description & Solution
The tooltip with the application to install in XTM Workbench settings (Settings → General → QA) vanishes after
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you hover over the icon
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Solution: Clicking on the very icon itself causes the pop-up popup to remain and thus solves in place, solving the issue.
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Spellchecking cannot be performed for a
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particular language due to the proofing tools not being installed for MS Office
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Solution: Download and install the proofing tools for MS Office for this language. This can be done in To do so, select Microsoft Word → Options → Language → Office authoring languages and proofing → Add new:
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The application port is not open
The MS Word Spellchecker application is connected through via a TCP protocol and needs an open port, to establish enable a proper working connection to workbe established.
Solution: You can check what the which TCP port is currently set up for the Spellchecker application in the XTM Workbench’s Workbench's Settings → General → QA (the default port is 8085):
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To check if port 8085 is open for your network, you can use the netstat application with -ano flags in the command prompt:
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netstat -ano | find "8085" |
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On In the screenshot above, you can see that the port 8085 is not open for connections - : the netstat command does not return any results. To be open, the port must be present listed in the netstat output and have the LISTENING status.
You can check other ports if they are open, for example, port number 8086. If another port is listening, you can apply it to in the XTM Workbench’s settings.
To have select the new port working for the Spellchecker application, you must also change it for the application’s application's configuration file:
The default path: c:\Program Files (x86)\XTMSpellChecker\XTMSpellChecker.exe.config
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When the value is changed and saved, the MS Word Spellchecker should start working.
MS Word spellchecker cannot be run due to unsupported language
You might encounter the following problem in XTM Workbench after activating the application.
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Solution: The error message is pretty self-explanatory so, so in order to find out about supported target languages, make sure tell the client gets acquainted with about the following link that presents the list of languages that are supported languages by MS Word: List of supported languages.
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Inability to add words to the default dictionary
You may might be wondering about the lack of possibility a way to add a word to the default dictionary when using the MS Word spellchecker.
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Solution: As you can see in the above screenshot, what is offered are just suggestions coming taken from the MS Word spellchecker dictionary, and XTM Cloud does not interfere with those dictionaries beyond that; therefore, so there is no option to add new words to MS Word spellchecker dictionaries via XTM Workbench. If you want to use words added to the default XTM default Cloud dictionary (which is not available for you to cannot modify) directly in the editor, then you need to switch back to the XTM Cloud spellchecker since as our application does not support the updating of MS Word dictionaries. MS Word spellchecker only replaces only the default XTM spellchecker in XTM Workbench.