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Issue description & Solution

License Selection Page

Users encounter the Select license page upon logging in.

Solution: This page is standard for subcontracted accounts. Users must select the appropriate license for their tasks. Ensure that the correct license is chosen based on the work being performed.

Incorrect login details – wrong URL

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Solution: It might be the case that you are currently logged in on another web browser or on a separate device. Keep in mind that you cannot be logged in at the same time on two (or more) different web browsers/devices. Make sure to address this issue in the first place.