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If the contractor’s connection with the LSP is not working, one of the reasons might be that a new LSP has been added incorrectly. It is important to ensure that all fields necessary for establishing a connection between them have been filled correctly. For instructions, see Setting up a connection with XTM contractor in the official XTM Cloud manual.
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Once both sides have specified all the information correctly, and clicked the Save button, a green message should be displayed, confirming that a two-way connection has been established.
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If the connection details are missing or incorrect, and a user clicks the Save button, a yellow message should be displayed, informing them:
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Why is it not possible to start the project on the LSP side when the LSP has been assigned to the first step in the project’s workflow?
If a yellow border is displayed in the project’s workflow on the LSP (contractor) side, when the LSP has been assigned to the first workflow step, this indicates that the project has simply not been started on the contractor’s side.
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To prevent this for happening in the future, your Contractor would have to access Configuration → Settings → System → Licenses → Licenses, and change the value of the licenses allocated to internal users to a smaller number than there is currently.
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Why am I getting redirected to the Users tab instead of the Projects tab that is not visible upon logging into the XTM platform?
When you are utilizing a free subcontractor account, sometimes you might get redirected to the Users tab instead of the Projects tab that is not visible upon logging into the XTM platform.
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The root cause of that issue is that no license is available for you at the moment, since you are borrowing licenses from the Contractor that assigns tasks to you, in which case the Projects tab is not displayed at all in the XTM Cloud UI. There can be two situations in which there is no license available for you:
No actual task is assigned to you at the moment.
The user limit has been exceeded on the Contractor's side, leaving no license available for you. In this case, you need to contact your Contractor and ask them to increase the number of licenses allocated to you specifically (Configuration → Settings → System → Licenses).
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However, if you are a single-user account and claim that you do have projects assigned to you, the issue might stem from the fact that you are logged into the XTM platform elsewhere – probably on some other device or even another tab in your Internet browser! As a result, any subsequent login attempts will not grant you access to the license.
As a troubleshooting measure, kindly ensure that you log out from all your devices and browsers. Remember, your Contractor provides a license for a single user, meaning that multiple active sessions are not permitted simultaneously.