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Issue description & Solution

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If you are operating on a standalone server (only one company present on the server), you are likely to have had your own IT infrastructure built, and your colleagues from the IT department might have set up firewalls or proxies to ramp up the security of your server (click Public Cloud, Private Cloud, Suite – server differences for more information).

Solution: Before contacting the XTM International Support team, it is a good idea to ask your IT team if incoming messages are being blocked in some way.

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Unfortunately, XTM Cloud does not currently offer a feature for setting up email notifications or alerts when approaching the license limit. The only notification you will receive is when the licenses expire. Monitoring license usage requires someone to log in to XTM Cloud and check the status regularly.

In the case of subcontracted-only accounts, the root cause of the problem with project-related email notifications not being delivered might be that the Contractor has reserved most of his licenses for internal use, which leaves less available licenses for LSPs. In other words, licenses shared amongst LSPs might have simply run out. This issue usually occurs along with problems with logging into the XTM Cloud platform (see Lack of Contractor’s available licenses for LSP’s linguists for more information).

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