Introduction

There are multiple reasons for a user being unable to log in. Below are the most common problems clients report in tickets concerning logging into the XTM Cloud platform.

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Solution: If you believe this is a mistake, do not hesitate to contact your XTM Cloud project managers to address this issue and ask for the account to be reactivated.

Lack of Contractor’s available licenses for LSP’s linguists

In the case of subcontracted-only accounts, the root cause of the problem with logging into the XTM Cloud platform might be that the Contractor has reserved most of his licenses for internal use, which leaves less available licenses for LSPs. In other words, Licenses shared amongst LSPs might have simply run out, causing problems on your side.

If you are an LSP, to prevent this for happening in the future, your Contractor would have to access Configuration → Settings → System → Licenses → Licenses, and change the value of the licenses allocated to internal users to a smaller number than there is currently.

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Locked account – Company issue

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