| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Page Properties | ||
|---|---|---|
| ||
Introduction
Sometimes you might unintentionally delete some projects a project and its project-related TM from the XTM Cloud UI. Most probably, you might A likely cause is that you use the Delete project and project TM option for the wrong project (selected from the project’s context menu (: Projects → Project list → Simple search → project’s context menu → Actions → Delete project and project TM).
...
In this case, it is possible to restore both deleted projects as well as the deleted project and its TM by . Only the XTM International Support team can do this. However, there are some restrictions to on that.
...
Specifics
Restoring a deleted project
A project that was has been deleted in XTM Cloud can only be restored in the UI only within 7 days after the project’s deletionproject was deleted. Once 7 days have been passed, the project files are removed from the server permanently and the projects project in question can no longer be restored.
| Info |
|---|
Though this time frame limit can vary from server to server, it is usually 7 days. Contact the XTM International Support team for more information to find out this time limit on your XTM Cloud instance. |
| Note |
|---|
IMPORTANT! Note the distinction between deleted and archived projects, since : the process for activating restoring them on the back-end side of your XTM Cloud instance looks is completely different. To learn more about activation of activating archived projects, see the following this article: Project activation – most common issues & troubleshooting. |
For this purpose, contact the XTM International Support team and provide a list of XTM projects' names that you would like to be restoredTo arrange for XTM Cloud projects to be restored, create a Support ticket and send a list containing their names to XTM International Support team.
Restoring deleted Translation memory (TM)
Contrary In contrast to XTM Cloud projects, TM can be restored even after 7 days, as it is stored in the XTM Cloud database, not as a part of the project files. For this purpose, contact the XTM International Support team and provide a list of XTM projects' names for which you would like to retrieve TMTo arrange for deleted TM to be restored, create a Support ticket and send a list containing the names of the XTM Cloud projects whose TM has been deleted to XTM International Support team.