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Introduction
This article provides answers to questions that are frequently asked by clients when they begin working with the Bridge connector.
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Questions and answers
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Why
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is my project not created in XTM Cloud?
A: There could might be a few reasons why the a project did does not arrive at your XTM Cloud instance.
The first thing worth checking is whether the package itself if it was not has been moved to the an “invalid” directory.
In most cases, it could be related to a wrong folder structure of this might be because the uploaded package has an incorrect folder structure or using the wrong language code has been used.
The second reason is the situation when we are using the why a project does not arrive at your XTM Cloud instance is when a new language code, which was not previously mapped previously in the connector configuration, is used.
The third reason, which is happening happens rarely, is that the downtime of the connector instance is down.Q2.
Why was my project not retrieved on the FTP server?
A: If the project did not arrive to at your FTP server once it was completed it is worth checking , you should check if the target files were generated properly generated (without any no errors are listed in the “Files” Files tab), under the history of the target generation we should be able to identify if in the XTM Cloud UI). The target file generation history should enable us to identify whether or not the target was generated properly generated by the connector user.Q3.
How
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can
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target languages be specified in XTM Bridge?
A: We have a few options ways to determine specify the place from which place XTM Bridge should inherit the target languages:1. Hardcode
Hard-code one target language
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.
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Set the target languages
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using the language folder in the package structure
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. This requires uploading the source files via
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the appropriate folders named
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using the language code
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.
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Set the target language
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using the file name
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, which can include the language code
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.
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Why
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are all files
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not passed to XTM Cloud?
A: It is possible that the connector was XTM Bridge has been configured to only pass only a specific file extensions for translation and it basically omit some other files.
Q5. Why I can not in XTM Cloud so it omits any other file formats.
Why can’t I connect to the FTP server, to upload the package?
A: Most frequently In the vast majority of cases, this happens when one of the IPs that you are using has not been whitelisted. In some cases, the what is whitelisted is the IP of the VPN that our clients are using, therefore . For remote work, this means that, without the connection to the company VPN while working remotely , the connection the to the FTP server cannot be established.
In this case, we can add the currently used IP to the whitelist (on request, via a support Support ticket), or try to connect connecting via the VPN that we are using use on a daily basis.Q6.
Why has my package
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been moved to the “Invalid” directory?
A: When the a package is moved to the invalid directory, it means that connector XTM Bridge is working, since it has processed new files. However, for some reason, XTM Bridge was not able to create a project from the respective that package.
Most probably, this was has happened due to because of the reasons pointed out given in the first question described in this articlesection.Q7.
Why do the files disappear from the “import” directory on the FTP server?
A: If the files disappeared disappear from the “import” directory, this indicates that the connector XTM Bridge has processed the files. They can be moved to the directory that stores the ongoing projects , by (default named as name “created”), or to the “invalid” directory if the uploaded package will not result in the project creation, ref. question 6th.
Q8. creation of a project. For details, see Why has my package been moved to the “Invalid” directory?“.
Can I use different
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templates while creating projects via XTM Bridge?
A: Yes, if you are not using the one hardcoded template do not use a single hard-coded template, we can set the connector your XTM Bridge instance to inherit them the project templates from the folder structure of the a package that is uploaded to FTP, for example, the FTP server.
Example:
Template_ID/Project_name/Files.Q9.
Can I use different
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XTM Cloud customers while creating a project via Bridge?
A: The Bridge is allowing us to use different customers determined Different XTM Cloud customers can be used in XTM Bridge. The customer identity is set by the folder with the Customer name or ID in the folder structure.Q10.
Can I add reference files to
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projects, using XTM Bridge?
A: We can set the configure XTM Bridge to upload the reference files to the a project as well. In this case, we need to determine the name of the exact folder name where in which XTM Bridge should be watching look for the files that have to be added to a project, as references into the XTM Project.Q11.
Can I upload
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a ZIP package via XTM Bridge?
A: Bridge is allowing us to upload the translation files in the In XTM Bridge, translation files can be uploaded in a ZIP file (.zip format). However, in this case, we need to determine how the connector should behave if the .zip is being uploaded.
We can upload the zip which specify how XTM Bridge is to behave if a ZIP file is uploaded. We can upload a ZIP file that should be sent directly to XTM , Cloud or we can extract it on the FTP server before creating the project creation.
In case we are using the folder structure of the packages that allows us to inherit different Customers, templates etc. from its structure, then the extracting of . If a package’s folder structure is used, which enables different XTM Cloud customers, project templates etc. to be inherited from that structure, extracting the package before it will is be moved to XTM Cloud is the best way to goproceed.Q12.
How often
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does XTM Bridge
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check the folders on the FTP
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server to determine
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whether new files have arrived?
A: In the XTM Bridge connector configuration, we can determine set the waiting time between the loops of iterations for checking the FTP server, creating projects and their statuses, which . This means that If projects creation etc. if, for example, project creation from one iteration take takes 1 minute, the time between the loops will be 1 minute plus the set waiting time. By default, the waiting time is set to 1 minute.Q13.
Why do target files arrive in separate folders with language codes?
A: This behavior depends on the connectors XTM Bridge connector configuration, where in which we can determine specify if the target files should be placed under the subfolders with in sub-folders, with a language code or we should omit themtarget files should be omitted.