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Introduction
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Introduction
By default, XTM projects go into an archived state 15 days after any non activity is detected, or 5 days for the finished projects, for the XTM memory preservation reasons.
Projects can be manually reactivated by you up to one year from the moment they are archived in the XTM Cloud UI. If this period is exceeded, the archived project is moved to an external server, and its restoration must then be carried out by the XTM International Support team.
This article presents the most common causes of issues with involving project activation in the XTM Cloud UI.
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Issue description & Solution
There is a timeout in the browser
Activation The activation of bulky large projects can take a while and can usually can result in timeouts in the browser.
Solution: Usually, a few you just need to clicks on the Wait button results in an already activated button a few times to activate the project. In some cases, the clicking the Wait button button produces no visual results , however, but the process is initiated in the background and is over completed after some time; if you access the UI after a couple of minutes, the project is active.
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IMPORTANT! Please, refrain from clicking the Activate Do not click the Activate button too many times, as this will cause permanent issues for a given specific project. |
API users: please, utilize the updateProjectActivity use the updateProjectActivity method to activate your projects and bypass the cumbersome UI activation.
EXAMPLE:
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Project older than April 2018 on XTM Cloud
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returns error
To save disc space, XTM Cloud stores archived projects on a separate, secure server. This method of preservation has been was introduced in April 2018, and any project that was created before this implementation is only available for restoration only by the XTM International Support team.
Solution: If your project matches those criteria, please, create a proper suitable ticket to for the XTM International Support team and provide the following details:
Customer ID (click here see How to find a customer ID for help);,
Project ID (click here see How to find a project ID for help).
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IMPORTANT! Due to the nature of the method described above |
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, the specified projects |
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will be available after 6 |
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to 12 hours. |
A subcontracted project cannot be activated by an LSP
Solution: If you have received a project from a contractor, and it got has been archived for whatever reason, please, reach out to contact your contractor and ask them to activate the project. If they activated it , yet but the project is still inactive on your side, please, create a proper suitable ticket to for the XTM International Support team and provide all the necessary details (as specified in the previous case).
A project cannot be activated after a migration or XTM Cloud upgrade
A project cannot be activated after a migration or XTM Cloud upgrade. While our standard tests usually eliminate such issues before a client has a chance to notice it, sometimes you can sometimes encounter this problem after your standalone server was has either migrated or been upgraded.
Solution: If this is the case, please, create a proper suitable ticket to for the XTM International Support team and provide all the necessary details.
My project has been deleted and I would like to bring it back
Solution: It is possible to restore a deleted project, but only within 7 days since its deletion. After this period, all the data is permanently deleted and cannot be restored. If your project meets this necessary criterium, contact the XTM Support team and request a project retrieval.
Projects older than a year needs to be activated directly on the server
When you are trying to activate a project which is older than one year, you are bound to encounter a problem.
Solution: Such projects need to be manually reactivated by one of the support agents. The restoration process might take up to 6 hours to complete. A Support agent on duty is monitoring the process, and as soon as the project is fully restored, they will inform you immediately.