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Introduction
The purpose of this article is to answer common questions about Costs & Metrics reports in XTM Cloud and to help resolve issues you might experience with them.
Before reading the article below, make sure you have a good understanding of the principles on which Costs & Metrics reports are based. See Costs & Metrics reports. |
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Questions and answers
How can I adjust the VAT rate?
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An Preview Extended report (table). To access it, select Project Editor → Files → Preview. In this table, you can include the details shown in the screenshot below. As you can see, they include Comments. For more details about Preview Extended tables, see the dedicated article, Preview Extended table – description.
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You can also download a “Comments report” from the Workflow tab. To do so, select Project editor → Workflow → (open file context menu) → Reports → Download all comments.
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It is possible that some ICE and Leveraged matches have been returned and not set to “Done” because the Use not approved memory setting has been enabled (Project Editor → General info → General info). This will increase might possibly have increased the To be done segments count.
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First of all, the increased To be done word count all depends on whether or not you allow “not approved” TM matches to be set as “Done” automatically, in the global settings of your XTM Cloud instance (Configuration → Settings → Translation → TM → ICE matches/Leveraged matches). If the said option/options is/are enabled, what you can further do is to verify if the project (or project template) was created with the settings that allow for “not approved” TM matches to be set as “Done” automatically, for a particular TM match type.
On the other hand, the increased To be done word count may mean that you are not using “not approved” translation memory at all and the TM matches you were expecting have not been approved.
Non-translatable segments also require the setting to set them as “Done” automatically, to be enabled.
If a particular TM match (ICE/Leverage/MT) has a difference in inline tags and you are populating TM TM matches only if the number of their inline tags is the same, such TM match will also not be propagated in the target segment in XTM Workbench.
Finally, is a TM match in the segment is one that cannot be set as “Done” automatically – Fuzzy Match, Repetition, Fuzzy Repetition, No Match – it will of course not be propagated as well.
Are the statistics in the user’s Statistics tab a Target word countor a Source word count?[Users → User list → (select a user) → Edit user → Tasks → Statistics]?
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The “task” here refers to a workflow step, so when a user finishes a step, a record containing statistics information is created in the database and displayed in the Statistics tabs.
The “task” might also be displayed when the whole project is finished, rather than a single workflow step. This depends on what the administrator selects in the global settings of your XTM Cloud instance (Configuration → Settings → Projects → Statistics processing).  |
Can XTM Cloud round down or up after the decimal point for the Japanese yen currency, in PO costs?
Currently, XTM Cloud does not round down or up after a decimal point. However, there are plans to implement this in future XTM Cloud versions. For now, it is possible to change the values in total and subtotal fields manually, or change those field types so that they do not include decimal placesThe yen currency uses whole numbers and cannot have decimals. However, in XTM Cloud it is currently not possible to round them up and display them as whole numbers, so the costs in that particular currency will always have decimals.
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Sub-unit of the Japanese yen is sen. However, sen is not commonly used in everyday transactions, and prices are typically rounded to the nearest yen. In practical terms, the smallest denomination you will commonly encounter in circulation is the 1 yen coin. |
Is there a way to download the Metrics for multiple projects at once, as a flat XLSX file?
XTM Cloud currently does not have this function. However, you can use the metrics-related reports available in the Actions menu. Select Projects → Project list → Actions → Reports to download multiple reports with metrics. However, this only works for XLSX files, not flat XLSX files, and only for projects that have not been archived. We are currently working on improving this feature in XTM Cloud, to include archived projects.
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Alternatively, you could also use the API to download multiple metrics.
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It is currently not possible to do this in XTM Cloud. You just reselect the system billing currency whenever a PO is generated. XTM Cloud does save different rate cards for different currencies but you need to switch between them in the user’s settings, manually (Edit user → Rate cards → User billing currency).
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If you would like to implement two system billing currencies nonetheless, there is a workaround that involves creating two separate LSPs, one with currency A and one with currency B. In this way it is easier to automate this process than manually switch between the currencies in a single LSP. |
Why are there discrepancies in the PO and costs that the Linguist sees?
What you are probably comparing are the Current Metrics with the Initial Metrics on the PO for the Linguist. (For more details about types of Metrics in XTM Cloud, see About Metrics).
Initial Metrics are the metrics you see at when the project is analyzed, and these do not change. Current Metrics, on the other hand, are dynamic and change over the course of the project, as a result of new TM entries. These new TM entries are for example created when a Linguist in another project translates a similar segment to one in the current project.
The values that the Linguist sees are based on Initial Metrics. These are displayed at the very bottom of the Metrics history for a particular project. To view these values, select Project Editor → Metrics → Metrics history).
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This stems from the cost type of the cost used in a project. Therefore, what your Project Manager should do in the first place is to check which cost type was used for most recently generated cost, in Project editor → Estimates → Costs.
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If you use the Metrics cost type while generating costs, that is where these values come from. To select the Metrics cost type, select Project Editor → Estimates → Costs.
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Select Configuration → Data → Estimates → Cost Settings.
Select the Show Chargeable checkbox in Workflow Editor option.
In the Workflow editor for a particular project, you can choose which step should be chargeable (the Chargeable option below):
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Why is the
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cost for some match type “0”?
The current settings can affect the PO report. This is because subtraction was used when generating the PO so the calculation is performed differently than for addition. For example, the rate for Machine translation is 100%, so nothing is subtracted from the total amount, so the value 0 is shown in the PO. To change the setting to addition, select Configuration → Data → Estimates → PO settings (administrative privileges required!).
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This will set a different default currency for new XTM Cloud customers. For all existing customers, you will need to change the currency in the settings for each individual customer. To do so, select Customers → Customer list → (select a customer) → Estimate factors → Basics → Currency.
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IMPORTANT! Remember that this change applies only to the Proposal module. It does not affect the Costs module at all, so you do not have to worry that your linguists' rate cards will be affected, etc. |
Why is a generated Words, time per Linguist, language, and tasks report empty?
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If the “Cost and Metrics” reports that contain this data do not generate correctly or are inaccurate, this is usually due to incorrectly generated costs, which need to be present. To obtain detailed information about the error, take one of the projects that was supposed to appear in the report. In it, select Project Editor → Estimates → Costs, and hover over the icon on the right-hand side of a particular entry. To learn more about troubleshooting costs-related issues, see Costs generation – most common issues & troubleshooting.
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Reports that do not require correctly generated costs:
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As a result, the client should be able to generate a report that only contains the relevant information about you.
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In the case of the Metrics, custom fields included report, the LSP can generate this report on their own – without asking the contractor for help. |
Can I generate Costs and Metrics reports for projects whose source language unit is a character?
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